Q: I've had a data breach, who do I call?
A: Please contact Identity Intact for Business at 1-855-SBCORE7 (855-722-6737) immediately. As a full service provider of breach response services, we will review your case and activate our Incident Response On-Demand™ services. While we have the expertise and capacity to handle the largest known breach cases (100 million records or more), our ability to respond personally and professionally to small breach cases needs is unrivaled. This is partially due to our insurance licenses and program administrator status in all states, which allows us to legally provide more remedies and options more quickly and economically than other vendors.
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Q: Are all of my employees covered? What details do you need?
A: Yes, depending on your program selection, all employees have identity protection that includes $15,000 of identity insurance and unlimited fraud victim resolution services for simple or complex cases. This is an excellent and timely employee benefit and may justify your purchase of our programs by itself. Simply upload a file in our Customer Center (HR Module) with basic employee details including name, address and telephone so we know who they are when they call.
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Q: How are the Identity Intact solutions made so affordable?
A: Each of our solutions is terribly affordable primarily due to a) our proprietary infrastructure and professional licenses that allow us to optimize delivery, b) over ten years of dedicated identity crime risk management and original product development, and c) providing, for example, our flagship SB Core Protector as the essential foundation of protection in a single package, allowing for maximum cost savings. For clients that desire upgrades and customization, options and discounts are located in the Customer Center.
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Q: When I purchase an Identity Intact program solution, will I be compliant with privacy laws?
A: Not necessarily. There are many aspects to compliance and different state, federal and industry specific compliance obligations. However, the tools we provide will help lead you to becoming compliant. For example, assessments, written policies, online education, incident response / consumer notification, victim assistance and access to technology can each play an important role. Having three types of specialized insurance in place is simply smart, but not currently a legal requirement.
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Q: Are we required to complete the security assessment / protocol provided for insurance to apply?
A: No. Every business has an incentive to mitigate risks to better avoid the prospects of a devastating loss. While we encourage immediate use of the tools we provide in our Information Security Module, they are not mandatory for insurance. Similar items, however, are likely to be required by law.
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Q: Do you provide information technology services?
A: Yes, we have a team and partners that provide I.T. services for a fee. Computer security and properly managing information technology is complex and critical. We strongly encourage having an I.T. professional accessible to build, maintain and monitor this dynamic area. In our opinion, the risks and complexities are simply too vast to forego the services of a specialist. Seek a local specialist or contact our team for more details.
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Q: When do the insurance coverages take effect?
A: We have four unique and specialized Programs that all provide various types of insurance that become effective following your successful application and transaction online. While the coverages may be immediate, they do not cover claims or incidents that occurred prior to activation. Each policy has its own terms, conditions and exclusions that should be reviewed immediately following your transaction. We provide additional insurance related FAQs in our Customer Center.
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Q: How do I know which coverage is best for my business?
A: Every business is different; this is why we have different levels of coverage depending on your budget and needs. For a listing of the various coverages available click here. If you need assistance in selecting which plan is right for your business, please feel free to call us at 1-855-722-6737 (855-SBCORE7) to speak with a representative who will help you sort out your choices. You can also drop us a line at moreinfo@identityintactforbusiness.com and a representative will get back with you shortly.
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